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Terms & Conditions

20twenty plus (Pty) Ltd undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the traveller.

20twenty plus (Pty) Ltd and its affiliated subsidiary companies, agents, and sponsoring organizations act only as agent for the suppliers of transportation, accommodations, food, and other goods and services provided to the passenger.

Confirmed bookings and payments

All bookings are subject to availability at the time of booking.

20twenty plus will confirm the booking for all accommodation, tours, land transfers and safaris.

Vouchers will be issued 1 month prior to your departure date. 

No vouchers are required for the accommodation, tours and safaris for the Kruger sector of your tour (if applicable) as the booking confirmation is suffice. The beverage credit cannot be redeemed for cash or any unused portion after check out.

All payments made are non- refundable once a booking has been confirmed. 

Payment schedule dates for bookings after 13 December 2021:

  1. $35 payable on booking
  2. Deposits are payable once international travel is permitted by the Australian Government and countries of the destinations AND the terms of travel are acceptable to 20twenty plus. Bookings will be confirmed once the deposit has been paid.
  3. Final payment is due 90 days prior to the departure date

Change of dates – Clients are allowed one change of date for accommodation, tours and Lodge at no cost and any subsequent change will incur a cost of $125 per date change. Dates affected due to Covid 19 will not incur a date change charge.

Request for a change of dates for flights issued will incur the cost (to the clients) of the airlines change of date policy at the date of the request.

Deposit and final payments for tours are due on specified payment dates and should the client fail to make the final payment on due date, the tour will automatically be cancelled, and the clients will forfeit amounts paid.

Clients will be issued invoices for deposit and final payments amounts due and payments must be made via EFT or BPAY for credit or debit card payments.

Cancellation policy

Bookings made after 13 December 2021

Please refer to our Travel Guarantee with regards to the new cancellation policy in the event of travel being cancelled due to Covid 19. Our new Travel Guarantee policy is aimed at providing our clients the financial protection in the event of cancellation due to Covid 19. The general terms and conditions will apply for confirmed bookings not affected by Covid 19. 

For tours that include services of certain suppliers with more stringent policies, e.g., National Parks Board, Blue Train, Rovos Rail, Private Lodges and others, different payment terms may be enforceable and will be included on the Safari package purchased

Bookings made prior to 17 March 2020

No refunds are permitted once a booking has been confirmed. All postponed bookings must be made by 17 June 2022, failing which the bookings will automatically be cancelled. Clients must contact 20twenty plus before 17 June 2022 to make arrangements for new travel dates. 

No refunds are permitted for cancellation of flights and the airlines terms and conditions will apply.

Clients have the following options to postpone travel to 2022:

Postpone travel to 2022 (change of date FOC) between 28 January – 31 August 2022. Additional surcharges per person will apply for the following packages:

  • 9 Day Kruger Safari – $175
  • 15 Day Vic Falls – Kruger – Cape Town $295 
  • 12 or 16 Day Chobe – Vic Falls – Kruger $295   
  • 17 Day Blue Train including- Kruger – Vic Falls – Cape Town $295
  • 17 Day Rovos Rail including – Vic Falls – Kruger Cape Town $495

Postpone travel between 1 September – 10 November 2022 will incur the following high season surcharges in addition to the 2022 surcharge.

  • 15 Day Vic Falls – Kruger – Cape Town $175 
  • 12 or 16 Day Chobe – Vic Falls – Kruger and Cape Town extension $195
  • 17 Day Blue Train including Kruger – Vic Falls – Cape Town $275
  • 17 Day Rovos including Kruger – Vic Falls – Cape Town – $375

All postponed bookings are subject to availability to your preferred date of travel.

Payment for bookings made prior to 17 March 2021

Clients who have not made the final payment for the tour and additional activities booked, will be invoiced 120 days prior to the new travel date in 2022.

Payments are accepted via EFT or BPAY and the payment information will be detailed on your invoice.

Indemnity

All arrangements for transport, accommodations, and services are made upon the express condition that 20twenty plus shall not be liable for any direct, indirect, consequential, or incidental damage, injury, loss, accident, delay, or irregularity of any kind occasioned by reason of any act or omission beyond its control, including, without limitation, any act of negligence or breach of contract of any third party such as an airline, cruise line, train, hotel, restaurant, ground handler, etc., who is to or does supply any goods or services for the tour. Without limiting the foregoing, 20twenty plus is not responsible for any losses or expenses due to delay or changes in schedule, default of any third parties, sickness, weather, strikes, acts of God, ‘Force Majeure”, acts of terrorism, war, quarantine, criminal activity, or for any other cause beyond its control.

“Force Majeure”

“Force Majeure” means, in relation to the Company, any circumstances beyond the reasonable control of the Company (including, but not limited to, acts of God, explosion, flood, fire, war or threat of war, sabotage, civil disturbance, quarantine, pandemics, epidemics, government intervention, weather conditions or other unexpected occurrences).

The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the client, by reason of delay in performance, or by non-performance, of any of its obligations here under to the extent that any such delay or non-performance is due to any Force Majeure.

If the Company is affected by Force Majeure, it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the tour or safari.

No refunds are given for circumstances arising beyond the Company’s control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of the tour or safari.

Safari programs may take travellers into close contact with wild animals. Rangers and guides should brief travellers accordingly, however, neither 20twenty plus nor their employees can be held responsible for any injury or accident while on safari.

Visas

It is the sole responsibility of the clients to ensure they meet all visa requirements for each country being visited. 20twenty plus will not be held responsible should the clients not be allowed entry into a country should they not meet the visa or medical requirements of the country. We will endeavour to provide guidance but changes to visa and vaccination requirements are beyond our control.

Vaccinations and Health

The Covid 19 vaccination requirements will be determined by the Airlines, Tour Operators, Lodges and Hotels. 20twenty plus will also be guided by the rules and advice of the World Health Organisation and respective Governments of your departure and countries being visited. It is the responsibility of the clients to ensure they meet the vaccination requirements prior to departure and 20twenty plus will not be liable or take responsibility of clients not meeting the required vaccination or health and vaccination test.

Please note that if you are arriving into South Africa from a yellow fever zone then you will need to provide proof to the South Africa authorities that you have had a yellow fever inoculation. Clients with specific health conditions or special requirements, must notify 20twenty plus at the time of booking or prior to the departure date

Flights

Flights that have been issued 

  1. Airlines require the full names of the passengers as printed on the passports and will not accept changes once the tickets are booked. 20twenty plus does not accept responsibility for incorrect spelling of names, therefore please ensure that you provide us with the accurate information. The client will be responsible for the airline cost for any name amendment due to incorrect names being provided.
  2. Request for a change of dates for flights will incur the cost (to the clients) of the airlines change of date policy at the date of the request.
  3. The cancellation and refund terms of flights issued are as per the terms and conditions of the Airlines for flights booked and ticketed. 20twenty plus cannot amend the terms and conditions of the Airlines. It is the responsibility of the client to check the terms and conditions of flights. 
  4. For any postponed travel and flights issued, the airlines will provide you a credit to the value at the time of booking the flight and any additional costs are for the client’s own account. The Airlines terms and conditions apply to all ticketed flights

Travel Insurance 

All travel insurances are highly recommended and is the sole the responsibility of the client. Before a client commences a tour, he/she should arrange his/her own insurance with protection for the full duration of the travel, to cover including but not limited to, personal injury, damage and loss of personal items including but not limited to camera equipment and other electronic equipment, medical expenses, repatriation expenses and loss of luggage. 20twenty plus will not be held liable for any losses or costs.

20twenty plus doe does not provide any travel Insurance but please refer to our Travel Guarantee for new bookings made from 13 December 2021.

Definitions

  1. 20twenty plus means: 20twenty plus (Pty) Ltd – a company incorporated in Australia 
  2. Traveller means: Individuals, groups, companies, or other legal persons using the services offered by 20twenty plus and includes the agents of travellers.
  3. Services means: The provision of accommodations and/or transportation and/or meals and/or all other travel services and activities as offered or provided by 20twenty plus and accepted by the traveller.

Contact us:

Phone
+61 430497118

Address
3 Thornbill Way,
West Pennant Hills NSW 2125,
Australia

Email